Save Hours on Order Fulfilment with Click & Drop
For independent retailers, competing with large national and multinational brands is no small task. One of the greatest pressures comes not just from attracting online sales, but from fulfilling them efficiently. When an integrated EPOS and ecommerce system begins to generate a high volume of daily orders, success can quickly turn into a strain if each order has to be processed individually.
Why manual order processing doesn't scale
Handling website orders one by one takes time. Staff must enter delivery details, create postage labels, update tracking information and manage customer communication. Even if each order only takes a few minutes, those minutes quickly add up. Ten orders might take half an hour. Fifty orders could absorb several hours of valuable trading time. Over the course of a week or month, that is a significant operational cost and one that grows alongside your success.
For many retailers, the answer has been to hire additional staff or limit the volume of online orders they take on. Neither is a sustainable solution. What’s needed is a smarter process, not more headcount.
Bulk shipping from your EPOS system
At Intelligent Retail, we focus on removing those bottlenecks so that retailers can concentrate on selling, serving customers and growing their business. That is why we have integrated Royal Mail Click and Drop directly into our EPOS system.
Royal Mail remains one of the most trusted delivery services in the UK. By connecting Click and Drop within our platform, all online orders are brought together into one central location. Retailers can then upload orders to their Royal Mail account in bulk. With just a couple of clicks, shipping labels are generated for multiple parcels at once and printed locally in store.
What might previously have taken hours can now be completed in minutes. Instead of manually rekeying information for every parcel, retailers can process large batches of orders in one streamlined action. The time saved each day can be reinvested into customer service, merchandising, marketing or simply freeing up staff during busy trading periods. That efficiency creates real financial value.
How it works
Getting started is straightforward. Once your Intelligent Retail system is connected to your Royal Mail Click and Drop account, the integration runs automatically in the background. Here’s what the process looks like day to day:
- Online orders are received and consolidated within your Connect back office.
- You select the orders ready to fulfil and upload them to Click and Drop in bulk.
- Shipping labels are generated automatically and sent to your in-store printer.
- Parcels are labelled, packed and handed to Royal Mail as a single batch.
- Tracking information is updated automatically against each order in your back office.
No duplicate data entry. No switching between systems. No manual copy-and-paste.
Automatic tracking and fewer customer queries
The integration also updates tracking information automatically within the Connect back office and against each order. Retailers maintain full visibility of their dispatch activity, while customers receive clear and timely updates about when their delivery will arrive. This reduces customer queries and further saves staff time, a small but meaningful improvement that compounds across hundreds of orders each month.
Scale your Ecommerce without the admin
For independent retailers, time is one of the most precious resources. By simplifying and accelerating the dispatch process, Intelligent Retail helps businesses scale their ecommerce operations without increasing administrative burden. The result is not just smoother fulfilment, but more capacity to focus on what truly drives growth and profitability.
Ready to streamline your order fulfilment? If you’re processing online orders manually and want to see how much time the Click and Drop integration could save your team, we’d love to show you.