Streamline multichannel order fulfilment for Independent Retailers
Managing online sales across multiple channels can quickly become complex and time consuming. Website orders, eBay, Amazon and Click and Collect, all create opportunity, but they also create workload. For independent retailers, that workload usually falls on a small team.
Bring every online order into one central system
The first step to regaining control is bringing everything into one place. Connect by Intelligent Retail centralises your online sales and automatically updates stock levels across all channels. No manual reconciliation, no overselling, no end of day panic trying to match figures.
Introducing the Fulfilment centre
As order volumes grow, multi-channel fulfilment often becomes the next major bottleneck. Many retailers fall into the routine of processing website orders first, then eBay, then Amazon, treating each channel separately. Add to that the creation of picking notes, packing notes and postal labels, it’s repetitive, time consuming and prone to errors.
The fulfilment centre feature in connect removes that friction.
One screen. One workflow. Total visibility.
Every online order into one single screen, allowing your team to move orders smoothly through picking, packing and dispatch without switching systems. Whether the sale came from your website or a marketplace, it appears in one central queue. This immediately saves time and mental effort. Your team no longer needs to remember which platform has been handled and which has not.
With just a few clicks, you can:
- Push orders into the picking stage and generate picking notes in bulk, allowing your team to complete efficient picking runs.
- Move picked orders in bulk to ‘Packed’, keeping the workflow clean and structured.
- Produce dispatch notes in bulk, while automatically notifying the sales channel and the customer that the parcel is on its way
Integrated courier management without the manual work
Integrated courier options mean as orders are moved through the pick, pack and despatch process, labels can be automatically generated, and your courier is notified that parcels are ready for collection. What once required multiple systems and repeated data entry becomes one structured, streamlined workflow managed centrally.
Retailers processing 30-50 order can save several hours each week using the fulfilment centre.
Automation without losing control
You remain in control. Orders can be held back if stock is unavailable or if a customer has requested a specific delivery date. The system supports your process; it doesn’t dictate it.
More time for growth, less time on admin
For independent retailers, time is one of the most valuable resources, and margins matter. By centralising fulfilment and automating key stages, Connect gives that time back. Instead of being buried in daily order administration, you can focus on growing your business, serving customers and driving sales.
That’s not just efficiency. That’s breathing space.