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Cancellation / Returns Policy

Goods are not sold on a trial basis. Where a Customer is not satisfied with Goods and / or does not want them, the Goods can only be returned to Intelligent Retail if fully re-saleable and may be subject to a restocking charge of 15% of the purchase price of the Goods or £20, whichever is greater. In the event of such returns, the Customer acknowledges that it shall be liable for all reasonable costs incurred by Intelligent Retail in relation to carriage, postage, and packaging and Intelligent Retail shall invoice the Customer for any costs in question incurred. Intelligent Retail shall not refund monies for Goods which are bought in error or are not resaleable.

For Hardware Returns

A Returns authorisation number must be obtained before any Goods can be returned to Intelligent Retail, which number may be obtained by the Customer from Intelligent Retail's customer service department. All repairs, replacements or refunds will be processed following receipt and inspection by our Returns department The Goods must also be packaged in all their original packaging so as to ensure safe transit and ease of identification and be returned in their entirety including all disks, manuals and cables. The manufacturer's packaging must not be damaged or defaced. Intelligent Retail shall refuse Goods returned without a Returns authorisation number.

The return of faulty Goods is subject strictly to individual manufacturers Dead On Arrival policies (DOA). (Individual manufacturers DOA policies may be obtained by the Customer by contacting Intelligent Retail´s customer service department.) Where a Customer notifies Intelligent Retail of a defect in the Goods within the time provided for in the applicable manufacturers DOA policy, which defect is subsequently verified by Intelligent Retail's technical inspectors, Intelligent Retail will replace the Goods or refund the monies paid by the Customer for the Goods.

The Goods will be tested upon receipt. If no fault is found, the Goods will be returned to the Customer. If a fault is found and the applicable manufacturer's DOA period is exceeded, then the Goods will be repaired under the terms of the manufacturer's warranty.

In the case where it is established that Goods are faulty or defective in line with the individual manufacturer's warranty, most warranty repairs will be carried out on a return-to-manufacturer basis. All parts and labour charges will be waived but the Customer is responsible for ensuring that the Goods are returned to Intelligent Retail in their original packaging, or if this is not available, in a stout carton with high density foam providing at least 150mm clearance surrounding the entire product so as to ensure safe transit and ease of identification. In some instances the manufacturer's warranty requires the Customer to contact the repair agent directly. If this is the case, the Customer will be so informed by the Intelligent Retail's customer service department.

Under no circumstances will Intelligent Retail accept the return of an opened software package unless it is faulty. By breaking the seal, the Customer accepts the licence between the Customer and the software manufacturer.

The Customer acknowledges that in all cases all Goods shall be returned to Intelligent Retail using only a carrier approved by Intelligent Retail and in cases where the Customer uses an unapproved carrier the Customer shall be liable for all costs losses damages or other charges incurred by Intelligent Retail in relation to the use by the Customer of the unapproved carrier.

Risk in any Goods that the Customer is returning to Intelligent Retail shall remain with the Customer until the Goods have been delivered to Intelligent Retail's premises and accepted by Intelligent Retail.


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