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About us

Founded in 2004, Intelligent Retail is a dynamic business which is driven by a team who are passionate about helping retailers. We continually assess developments in point of sale, ecommerce and online marketing and look to bring them to our customers. Since 2013 Intelligent Retail has been part of the 3Q group of retail systems businesses who share an equal passion to bring innovative solutions to market for retailers.The team at Intelligent Retail understand that most independent retailers are not computer experts. They are business people that need a tool to help run the business better in a multichannel world. Business computer systems should be highly compatible with the way a business is run. That's why we believe in the right product for the right job, not generic tools made to fit. This is why we designed the Connect range of products for complete simplicity focussed around the needs of the independent retailer.

The Connect multichannel system was developed in 2002 when an independent retailer was looking for a solution to enable them to sell with ease over multiple channels. When no such product was found, Connect was developed, with the independent retailer in mind. 2 years later, Intelligent Retail was formed as we could see the benefit that this product could bring to the marketplace. Connect multichannel is now helping retailers across the UK and Ireland to reap the rewards of improved profitability from increased revenue and reduced costs. As the team expanded, we have moved into new retail sectors with what many believe is one of the finest retail systems available on the market today. More recently, we have focussed our attention onto the eCommerce market and are passionate about our unique, feature rich, Responsive Website Platform. Which especially when coupled with our Managed Online Marketing Services, brings our retailers huge success in the online market, and even more potential to grow their businesses.

Business Services


Operations Manager

Clare has been at Intelligent Retail since 2012, having started as accounts admin, she has spent time learning all areas of the business and now looks after the Business Operations. She loves to cook and often hosts dinner parties for her friends. Her favourite TV Series is Grey's Anatomy.


Business Services Manager

Lucy joined Intelligent Retail in 2015 as a Project Administrator and has progressed within her role and now she heads up the Business Services Team. Lucy has a calm, collected approach to getting things done and enjoys taking long walks with her dog and spending time with her family.


Website Delivery Manager

Since completing her apprenticeship with Intelligent Retail in 2017, Bethany handles all website projects from start up to getting them live. She is always willing to learn new skills and bring them into her role. Bethany is a keen Ballerina and teaches children in her spare time.


Accounts Manager

Following a 18 year career with Barclays Bank, Gillian changed direction and went on to study for her AAT which lead her to a career in accounts and joined Intelligent Retail in 2011. She is a whizz on a calculator and loves holidaying in her caravan. Gillian's favourite place is Normandy.


Accounts Administrator

Danni joined the team in 2019 and is currently studying her AAT. She enjoys going to the gym and her favourite food Chicken Dopiaza.

David S

Head of Commercial Sales

David has had an interest in Intelligent Retail since its humble beginnings. He had his own retail business utilising the Connect System. He joined the sales team part time as a contractor before switching to a fulltime role and now leads the Sales Team. David's favourite thing is his Classic Kawasaki Motorbike, it's a 1978 z650 and it looks like it came out of the factory yesterday.


Regional Sales Manager

Adam joined the team in 2017 and looks after our customers in the north. Adam plays football for his local team Lochore Welfare. Adam enjoys keeping fit, socialising with friends and eating out.


Regional Sales Manager

Robert has been with Intelligent Retail since December 2014 and is the Sales Manager for Australia / New Zealand. With over 20 years in the IT space, Robert takes a vested personal approach in helping small business achieve their business goals by providing the right solution. When not working, Robert enjoys spending time with his family and surfing at his local break.


Non-Exec Director

After 3 years at the helm, Helen has now taken up the role of Non-Executive Director at Intelligent Retail. With 30 years' experience in Retail, Helen brings a wealth of experience to the team. Always passionate about providing solutions for customers, Helen works closely with the team to assess new capabilities and technologies. When not working, she is often found coldwater swimming in her favourite place, the Isle of Wight.

Customer Services


Customer Services Manager

Ben joined the helpdesk in 2011, his knowledge of the system and passion to help our customers has seen him progress to lead this team. In his downtime, you will often find Ben spending time with his family. Ben is a big fan of Formula 1 and his favourite movie is True Romance.


Technical Customer Support Specialist

Chris joined Intelligent Retail early in 2012. Since then he has become a key senior member of the helpdesk team helping newer members with his knowledge of the software. Outside of work Chris enjoys spending time with his family and is a big West Ham fan. Chris’ favourite band is The Wildhearts.


Technical Customer Support Agent

Connar joined the helpdesk as an apprentice in 2015, his hardwork and technical knowledge has allowed him to progress into the 2nd line support team. Connar likes competitive gaming and enjoys eating out. Connar’s favourite curry is a Rendang Curry.

Alex L

Technical Customer Support Agent

Joined Intelligent Retail In 2019. Alex has a marketing and support background and completed a marketing apprenticeship before joining Intelligent Retail. A boxing fan who also supports Chelsesa, Alex likes to spend his spare time at concerts and festivals. Alex’s favourite food is Spaghetti Bolognese.

Alex P

Technical Customer Support Agent

Alex joined Intelligent Retail in 2017 as an apprentice. In January 2019 Alex passed his apprenticeship with a 100% pass record. A car enthusiast Alex also enjoys playing video games with his friends and holidaying. Alex’s favourite festival is South West 4.


Technical Customer Support Agent

Nathan joined the Support Team in 2019, he is a hockey enthusiast, he plays for Newbury and Thatcham on the left wing. Nathan was born in Johannesburg moving to England in 2016. Nathan's favourite band is The Sunset Suns.


Technical Customer Support Agent

Joined Intelligent Retail in 2018 as an apprentice. Sam's friendly manner and easy going personality has seen him become an important member of the team very quickly. Outside of work Sam likes to socialise with friends and cross stitch. He is also a Manchester United fan. Sam’s favourite movie is School of Rock.


Technical Customer Support Agent

Andrew joined Intelligent Retail in 2015, starting off as a first line support agent before becoming the Support Team Leader of Intelligent Retail ANZ (Australia/New Zealand). Away from the office he enjoys playing the guitar and running at his local parkrun. He is also a big sports fan, supporting Everton & Sydney FC as well as following Formula 1 and cricket closely.


David Fairhurst

Head of eCommerce

David joined Intelligent Retail in 2009 and has been involved in application design and online marketing since 1999. David is a regular speaker at trade fairs and conferences and writes for a number of retail magazines on eCommerce issues. In his spare time, David enjoys fishing, skiing, playing guitar and walking with his dogs.


Web Designer

Andrea is a web and graphic designer. She has worked as part of the eCommerce team since 2017 and helps to organise charity and social events for the company. In her spare time she enjoys reading, drawing, playing board games and craft felting.


Web Designer

Gemma is a graphic designer who focuses on brand and web design. She now helps within the eCommerce team to develop website design concepts. Gemma also enjoys interior design and anything arty.


Online Marketing Consultant

Nathan has worked as an SEO specialist at Intelligent Retail since 2012. He's worked on a wide range of projects and brings technical expertise to the team. In his spare time he likes to read, climb and torture himself watching Spurs.


Online Marketing Team Leader

Tina joined the company in 2012 and has experience in a range of Online Marketing areas, eCommerce, web content and html coding, presenting at seminars and also helps to organise charity and social events for Intelligent Retail. Outside of the office she enjoys exploring the outdoors, travelling, upcycling and creative activities.


Online Marketing Consultant

Irina has been part of the eCommerce team for more than 2 years, where she has explored a variety of online marketing practices across different industries. She has a sweet tooth, loves travelling and has a keen interest in fashion.


Trainee Online Marketing Consultant

Kiran has a BA Hons in Advertising and Marketing Promotions Management and has been working in the eCommerce department since 2018 as an eCommerce marketing consultant. Kiran maintains SEO, Google Ads, email marketing and social media for independent retailers. During her spare time she enjoys spending time with her dog, baking and decorating with sugar craft. She has recently taken up quilting and made a couple of quilts.



DevOps Engineer

Lee's main focus is deploying and maintaining our responsive websites. He is a keen hockey player and helps to organise an annual Ale Festival each year with his hockey club.


DevOps Engineer

Francis started with us on the Customer Support Team, but after recognising his technical expertise, is now focussed on Development Operations. He loves to explore new places both in the UK and abroad with his family.


Front End Web Developer

Nicky joined the UK Development Team in 2019, before he became a serious programmer, he had aspirations of being a comic artist with his love of fantasy art. Nicky also enjoys going to the gym, watching boxing and MMA. Nicky's favourite TV programme is The Walking Dead.



Kiran has been with Intelligent Retail since 2010 and works in the UK Development Team. She enjoys reading and watching movies. Her favourite TV show is The Apprentice.


Head of International Development

Ying joined the development team in 2007, since moving back to China in 2014, he has set up an international office where he has built a team of developers to compliment the team based in the UK.



Liyang works as a tester and also maintains the automation test scripts to reduce regression risks. He has a dream of opening his own coffee shop and had taken a coffee making course before join the development team.



Guiying joined Intelligent Retail in 2016 and her main focus is manual testing of Connect. She enjoys watch TV dramas and TV shows.



Yujing graduated from one of the top Chinese Universities and majored in Computer Science and he has experience in various Java development projects including a online hospitality ordering system. He loves to play games after work. His favourite game is Honor of Kings.



Yanbin joined Intelligent Retail as a Java developer. He has studied eCommerce in University but found his heart belongs to development. He loves play basketball and watch short video clips in mobile apps.


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