In today’s fast-paced retail landscape, where one-click purchases and AI-driven recommendations dominate, it’s easy to overlook the unmatched value of personal customer service. Yet for many shoppers, it’s this very human connection offered by independent retailers, that transforms a simple transaction into a memorable experience. Here’s why a personal service from an independent retailer stands out and why it’s worth […]
Get ready retailers, this one is a game-changer. As of the 10th July 2025, Meta has opened the doors, allowing your public Instagram posts to be indexed by Google Search. This means your amazing content is no longer confined to the social media apps; it can now appear directly in Google search results, increasing your discoverability and helping new customers […]
How UK independent retailers can transform customer experience with mobile tech The future is in your hands – literally. Forget the till. The shop floor is where the real retail magic happens. Independent retailers across the UK are facing growing pressure to deliver personalised, fast, and efficient service – while competing against national chains with deep pockets and cutting-edge tech. […]
Data from MRI Software, a company that provides innovative real estate software solutions, reveals that footfall traffic on Boxing Day in the UK retail sector experienced a notable decline in 2024. High streets saw a 6.2% drop in visitors compared to 2023, while shopping centres faced a 4.2% decrease. This significant downturn, along with the choice of several major retailers […]
On the 14th of May, we were delighted to host a Customer Day event at our head office in Newbury. The event was dedicated to connecting with our customers and showcasing the latest hardware and features in our multichannel retail software and services. The event was a great success and we wanted to take a moment to share some of […]
As part of our drive to encourage wellbeing and healthy living within the company, some of our staff took part in a wellbeing challenge throughout the month of March. The Challenge The aim was for the team to cover the total distance of a marathon each, within the month of March. That’s approx. 26.2 miles per person, making the group […]
As the Christmas season fast approaches, it’s time to start preparing your online eCommerce store. If you’re uncertain about where to begin, here are 10 valuable tips to help you get started: Planning ahead Landing pages SEO Gift cards Personalisation Graphics Gift wrap Returns policy Marketing Testing 1. Planning ahead Thinking ahead is key particularly when organising events like Christmas, […]
What is web accessibility and why is it important? When you have a website, you want to attract as many visitors as possible. By making your website accessible you are ensuring that is usable for a wider range of people, including those with disabilities and impairments. This gives them the ability to navigate, interact, and understand the website and […]
A few years ago I had to sell my beloved Honda S2000, a car which was as bonkers as it was beautiful. Despite the occasional leak of the soft top roof and an annoying habit of trying to kill me on roundabouts, I desperately loved that car and miss it daily. There was however one issue with the maintenance of […]
Search engines like Google use a number of different ranking factors to determine where to place pages in search results. These ranking factors can number into the hundreds (in Google’s case), but roughly speaking these ranking factors come into three main areas: on-site factors, off-site factors and hosting related factors. Traditionally the biggest influence in rankings for Google have been […]