Skip to content
Refer a friend and save £250 each! Find out more.

Handweavers Studio - Craft Retailer Case Study

Connect by Intelligent Retail has been designed for independent craft retailers in mind. Our multichannel EPoS system offers seamless integration between in-store and online sales. Find out how our system has helped Handweavers grow their business.

About Handweavers Studio

Handweavers is a hugely successful and well-established business that first opened its doors in 1973. Today it’s currently in its third cycle of ownership and second physical location and is now run by Dawn and Alan Willey who took over at the ‘helm’ of Handweavers in April 2016. They work along with an enthusiastic team to maintain and develop the yarn, fibre and equipment ranges; and ensure that spinners and weavers of all types, can find the supplies, knowledge and inspiration they need to nurture and enhance the enjoyment of their crafts.

Handweavers joined Intelligent Retail in September of the same year with a clear plan to modernise and grow the business without losing its traditional background and history.

View Handweavers threads spinning wheels interior of the shop

Why they would recommend Intelligent Retail

Alan had looked carefully at the EPoS and multichannel marketplace but was impressed by how tightly integrated Intelligent Retail’s Connect solution was with nobody else being able to quite match the seamless integration between in-store and online sales. The online side of the business was an area they wanted to grow quickly and Handweavers knew they needed an advanced responsive website platform that could be backed up by in-house digital marketing services in order to help the business grow.

Alan from Handweavers commented on how Intelligent Retails EPoS and multichannel solution has helped them grow so far; “We have been with Intelligent Retail for a number of years now. The integrated till is loved by staff and customers. One of our new members of staff says it’s the best till she has ever used.”

multichannel icon

Key features they loved

  • Seamless integration between in-store and online.
  • In-house marketing services in order to help the business grow.
  • It's multichannel capabilities.

See more customer stories


We are very sorry, but the browser you are visting us with is outdated and not complient with our website security.

Please upgrade your browser to a modern secure version to view our website.